Making SENSE Of Diverse, Decentralised Water Innovations

Understanding socio-economic views on decentralised

Addressing this knowledge gap, the four-year EU project called Social Evaluation of New Sanitation Experiments (SENSE) aims to improve the understanding of the diversity and perceptions of decentralised solutions in practice.

The transdisciplinary collaboration – of utilities and research institutes – will examine thousands of end-users experiences and perspectives in six demonstration sites that use a mixture of technologies over four years, including water-saving toilets, recirculation showers, food grinders, rainwater recycling systems, and resource and energy recovery technologies. The demonstration sites differ in scale, socio-economic context and technological configuration. This varies from Schoonschip’s floating sustainable neighbourhood in Amsterdam, a former military area turned residential neighbourhood in Hamburg, to newly developed harbour districts in Helsingborg and Ghent.

SUPERLOCAL – the starting point

“We have much research on the energy transition when it comes to socio-technology interactions and end-user perspective, but we don’t have it on water,” says Diederik van Duuren, strategy and innovation consultant at utility NV Waterleiding Maatschappij Limburg (WML). “In the water sector, we normally look towards decentralised technologies in a uni-directional fashion, such as end-users acceptance and educating throughout the information. Transformative system innovations are far more complex than that.”

Van Duuren is involved in one of the demo sites, SUPERLOCAL, which could be called the genesis for SENSE. SUPERLOCAL is a circular neighbourhood in Kerkrade (the Netherlands) of 250 people, where black and grey wastewater are separated, energy and resources are recovered, and rainwater is treated to drinking water quality. “SUPERLOCAL is too small in terms of drawing scientific conclusions,” he added. “In SENSE, we want to learn about new practices, roles, experiences of end-users living with these new types of technologies and innovations from a so far under-researched point of view.” Over the four-year project, exploratory, conversational-based interviews, large scale surveys, and follow-up interviews will be conducted with homeowners in the Netherlands, Sweden, Germany and Belgium.

Co-creation model

Henk-Jan van Alphen, a scientific researcher in the circular economy at KWR, believes the research will eventually help utilities, real-estate developers and housing corporations together with citizens to better select technologies for their neighbourhoods. “It’s not the case anymore where project developers build houses, and then standard sanitation technologies are installed before the home is listed on the market and sold. “Neighborhoods are moving to co-creation models, linking utilities, municipalities, project developers and citizens, and the SENSE-project could provide these processes with information and knowledge to make the most informed choices,” he adds.

The ambition is for the project findings to make it easier for utilities and their customers to adapt decentralised technologies, while market parties will be able to design better sanitation technologies to improve end-user experiences. Now in its second year, SENSE has already revealed some interesting perceptions on certain decentralised technologies. For example, in the notoriously expensive area in Schoonschip, a survey showed that over 50 per cent of people asked said their satisfaction with fitted vacuum toilets was “worse than they expected”. The feedback focused mainly on the perceived noise and some functional failures, which related to challenges during installation of the different parts of the systems, according to van Duuren. In more recently developed areas with stricter installation guidelines and improved silent vacuum toilets, only 25% of the residents would choose a traditional toilet over a vacuum toilet.

In the long term, the successful use of decentralised systems could help to reduce water demand, recover valuable resources and energy as well as provide added social benefits of connecting utilities to customers. “Changing the entire socio-technical system is complex and takes decades,” concludes van Duuren. “Nonetheless, the SENSE research showed that end-users seemed to adjust easily and changed their practices within just a couple of months. Residents felt proud living in such sustainable neighbourhoods and even showed other environmentally friendly practices as a result of living with these sustainable technologies – so called spill-over effects. Institutional and professional practices and beliefs might be harder to change.”

About KWR Water Research Institute

KWR Water Research Institute generates knowledge to enable the water sector to operate water-wisely in our urbanised society. At KWR, we have a sense of professional and social responsibility for the quality of water. Our scientific findings and the resulting practical innovations contribute, worldwide, to a sustainable water provision in the urban water cycle. KWR has a staff of about 170 and is owned by the shareholders’ organisation KWH Water BV.